Customers are the essence of any business – and to keep them happy, you need a 3PL in Melbourne or in other parts of the country. Keeping customers happy and exceeding their expectations both in your product and your customer service should reap rewards for your business. After all, it’s a competitive world out there, and you need to be on top of your game for your business to thrive and expand and for you to increase your revenue. It’s important that you have the time and the energy to focus on the core aspects of your business: the products that make your customers seek you out in the first place, as well as your sales and marketing. Therefore, whether you are looking for a 3PL in Melbourne, Sydney or wherever, finding effective and reliable 3PL warehouse providers and a 3PL fulfilment centre should be a priority.
The beauty of choosing a 3PL for small business in Australia is that you don’t actually have to have a 3PL in Melbourne, even if your business is located in Melbourne. 3PL solutions providers can ship to anywhere in Australia and may handle the logistics of international shipping as well – another load off your mind. Top 3PL providers will ensure your stock is kept safe and secure in a custom storage facility – think security like 24/7 monitored CCTV and electronic gates. They will also ensure your inventory is expertly managed – think seamless integration with major eCommerce platforms. When choosing a 3PL logistics company, you want a professional and experienced company who can handle the whole process from the warehousing of your stock and accurately pick and pack procedures for order fulfilment. Just as your customers expect excellent service from your business, so should you demand it of your 3PL fulfilment centre. Invenco specialises in 3PL logistics, and we deal with a large number of clients in our custom-built space, so we know what we are doing.
Overall, the main benefit of a 3PL in Melbourne, or anywhere else Australia-wide, is that you are handing the work over to the professionals, i.e., third-party logistics companies whose business is to deal with order fulfilment inventory tracking, distribution and all the other logistics services that can help keep your eCommerce business ahead and keep your customers coming back. Besides knowing your logistics are in good hands, handing this side of business operations to 3PL providers has other benefits, leading to a more fulfilling customer experience.
The first and most obvious benefit of a 3PL in Melbourne or elsewhere is that you will be able to focus on your product rather than worrying about shipping or storing your stock or any other of the processes involved in physically moving stock around. Once the warehousing distribution, order fulfilment and other logistics are sorted out, you can focus on sourcing and developing products that your customers will love. In addition, handing your logistics operations over to a third party logistics provider means that there is more time for you to focus on improving the quality of your sales and marketing. This will give you the opportunity to reach out to more customers and let them know about your product and your business. Getting the message out there and attracting the attention of potential customers successfully will also help your business to grow.
However, as retail relies increasingly on eCommerce, customers are demanding more from online retailers – particularly in relation to shipping. To keep up with demand, it’s important to be able to provide fast and effective shipping with tracking so customers know where their goods are and when they are going to arrive. In fact, it is not uncommon for customers to be looking for same day or next day delivery, so having a professional 3PL in Melbourne (or other locations) handle your distribution will help you to meet customer demands and, hopefully, exceed them.
Using a 3PL in Melbourne or other locations is also a great solution to help your business expand. Happy customers will, of course, help to grow your business, but another benefit of using a 3PL is that you can easily increase your volume of stock as you can rent space in the warehouse whenever you need it. No more having to move stock into increasingly larger spaces – from your spare bedroom to the garage to a short term rental facility etc. It also means that as demand fluctuates (an increase during Christmas, perhaps?), then your business has the capacity to deal with that smoothly and effectively. At Invenco, our warehouse also has the capacity to receive deliveries from large forms of transport (e.g., container loads), so we can handle an increase in volume easily.
You have worked hard to build your business, and it deserves to succeed. Trusting important logistics services to a 3PL such as Invenco means that you can be confident that you and your customers are getting the professional service that you all deserve. That keeps everyone happy!